Project Title
Sacramento Contact Center
Invitation #
I25071011001
Bid Posting Date
09/25/2024 10:15 PM (PDT)
Project Stage
Bidding
Bid Due Date
11/13/2024 2:00 PM (PDT)
Response Format
Electronic
Project Type
RFI (Request for Information)
Response Types
Response File
Type of Award
Lump Sum
Categories
92045 – Software Maintenance Support
92047 – Computer Support Services
92536 – Engineering Services
20880 – Computer Software
92047 – Computer Support Services
92536 – Engineering Services
20880 – Computer Software
License Requirements
Department
IT – Information Technology Department
Address
915 I Street, 3rd Floor
Sacramento, California
95814
County
Sacramento
Bid Valid
Liquidated Damages
Estimated Bid Value
Start/Delivery Date
Project Duration
Pre-Bid Meeting Information
Pre-Bid Meeting
No
Online Q&A
Online Q&A
Yes
Q&A Deadline
10/16/2024 2:00 PM (PDT)
Contact Information
Contact Info
Cassy Vaioleti
CVaioleti@cityofsacramento.org
CVaioleti@cityofsacramento.org
Bids to
Owner’s Agent
Description
Scope of Services
The City of Sacramento Information Technology Department is issuing this Request for Information (RFI) to explore the latest innovations in contact center solutions, with a focus on leveraging artificial intelligence (AI). The City seeks to identify state-of-the-art tools, including AI-driven chatbots, automation, omnichannel platforms, and data analytics. The RFI will guide future investments in modernizing the city’s contact center.
Other Details
Notes
Special Notices
Local Programs & Policies
